Storage Kingston Terms and Conditions
These Terms and Conditions set out the basis on which Storage Kingston provides storage and any related removal or transport services to you as a consumer or business customer within the United Kingdom. By placing a booking, using our storage facilities, or instructing us to carry out removal or associated services, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you must not proceed with a booking or use our services. You are advised to read these terms carefully before confirming any order.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company that requests, books or pays for services from Storage Kingston.
Services means storage services and any related services provided by Storage Kingston, which may include collection, delivery, loading, unloading, packing, unpacking and removal.
Goods means the items, belongings, furniture, equipment, boxes and any other property stored by or transported through Storage Kingston.
Contract means the agreement between Storage Kingston and the Customer, comprising these Terms and Conditions and any written quotation, booking confirmation or invoice issued by us.
Scope of Services
Storage Kingston offers storage facilities and associated removal and transport services within its operational area. The exact scope of services to be provided in each case will be as set out in the relevant quotation, booking confirmation or invoice. We reserve the right to decline any request for services at our discretion, particularly where the nature of the Goods or the premises presents a health and safety risk, is not suitable for handling by our personnel, or may contravene applicable laws or regulations.
Booking Process
A booking for storage or removal services is made when you contact Storage Kingston and we provide a quotation or estimate based on the information you supply. You must ensure that all information provided is accurate, complete and up to date, including details of the collection and delivery addresses, access arrangements, the nature and approximate volume of Goods, any special handling requirements, and the intended duration of storage.
Your booking is only confirmed once Storage Kingston has accepted your request, either verbally or in writing, and you have complied with any deposit or pre-payment requirements notified to you. We may issue a written booking confirmation or invoice, which will form part of the Contract. If there is any discrepancy between the information you originally supplied and the details set out in the confirmation, you must inform us immediately. Otherwise, we will rely on the confirmation as the accurate specification of the Services.
Where we provide a quotation based on an inventory or volume estimate, you must ensure that the list of Goods is correct. If the volume, weight or nature of the Goods materially exceeds the information provided at the time of quotation, we may adjust the price and any scheduled timescales accordingly.
Quotations and Pricing
All quotations are provided on the basis of the information supplied by you and are subject to these Terms and Conditions. Quotations usually specify whether they are fixed or estimated. Where a quotation is expressly stated to be an estimate, the final price may be adjusted to reflect the actual work carried out, time taken, distance travelled, storage duration and any additional services requested.
Unless otherwise stated, prices are exclusive of applicable taxes, insurance, tolls, parking charges, congestion charges, fines, duties and any third-party fees. Any such amounts may be added to your invoice where incurred in connection with the Services. We reserve the right to revise our rates and fees from time to time. For ongoing storage contracts, changes to periodic charges will be notified in advance and will take effect from the date specified in that notice.
Payments and Charges
You agree to pay all charges for Services in accordance with the payment terms set out in your quotation, booking confirmation or invoice. Unless agreed otherwise, payment for storage is due in advance for each billing period, and payment for removal or associated services is due no later than on completion of the relevant work.
We may require a deposit or pre-payment at the time of booking. Deposits may be non-refundable in whole or in part in the event of cancellation or variation by you, as set out in these Terms and Conditions. If you fail to make any payment when due, we may refuse to provide or continue Services, deny access to stored Goods, or exercise a lien over Goods held in storage until all outstanding sums are paid in full. Interest may be charged on overdue amounts at the maximum rate permitted by law, accruing daily until payment is received.
Payments must be made using an accepted method as advised by Storage Kingston. It is your responsibility to ensure that any standing orders, direct debits or card mandates are kept up to date and have sufficient funds to cover the amounts due.
Customer Responsibilities
You are responsible for ensuring that:
The premises at which we are required to collect or deliver Goods are safe, accessible and suitable for our personnel and vehicles, with adequate parking, entry and exit routes.
All Goods are properly packed, secured and labelled, unless you have separately contracted with us to provide packing services.
No Goods are included that are prohibited, hazardous or inappropriate for storage or transport as set out in these Terms and Conditions.
All required consents, permissions and permits have been obtained in relation to access, parking and loading or unloading at the relevant addresses.
Any fragile, high-value or delicate items are clearly identified to us in advance, with any special handling requirements notified in writing.
You must cooperate with our staff, follow any reasonable instructions given for health and safety or operational reasons, and provide any information reasonably requested in a timely manner.
Prohibited and Restricted Goods
You must not store or request us to transport any of the following types of Goods:
Explosives, weapons, ammunition, fireworks or similar items.
Combustible or flammable substances, including but not limited to petrol, diesel, gas cylinders, paints, solvents, oils and chemicals.
Illegal goods, stolen property, counterfeit items or contraband.
Perishable goods, foodstuffs or plants that may rot, attract vermin or otherwise cause contamination or odours.
Animals, livestock or any living organisms.
Waste materials, rubbish or items intended for disposal rather than storage.
Any items which, in the reasonable opinion of Storage Kingston, may pose a risk to health and safety, property, or the environment.
We may refuse to accept or store any Goods that we reasonably consider fall into the categories above, or require you to remove them immediately. If such Goods are discovered in storage or in our vehicles without our prior knowledge, we may arrange for their removal, disposal or destruction at your cost and without liability to you, where permitted by law.
Waste Regulations and Disposal
All waste and rubbish must be handled in compliance with applicable UK waste management and environmental regulations. Storage Kingston is not a waste carrier or disposal service unless expressly agreed as part of a separate contract. You must not use our storage facilities or vehicles as a means of discarding household or commercial waste.
Where we agree, at your request, to remove items that are clearly waste or of no further use, any such agreement is subject to separate charges and will be carried out in line with relevant waste regulations. You warrant that any items presented to us for disposal are lawfully in your possession, free from hazardous substances, and that you are entitled to authorise their removal and disposal.
We reserve the right to refuse to remove or dispose of any items that may be considered hazardous, regulated or unsuitable for normal waste streams. You are responsible for any costs, claims or penalties arising from your failure to comply with waste regulations or from the inappropriate storage or disposal of waste items.
Access to Stored Goods
Access to your stored Goods is subject to the storage facility rules and our operational hours, which may change from time to time. You may be required to provide satisfactory identification and any access code or key in order to enter the storage area. We may restrict or suspend access if you are in arrears on any payments, if there is a health and safety concern, or if required for maintenance, security or legal reasons.
Only you, or persons authorised by you in writing, may access the unit or area in which your Goods are stored. You are responsible for the actions of any person you authorise to access your Goods, including any loss, damage or security breaches arising from such access.
Cancellations and Variations by the Customer
You may cancel or amend your booking by giving us as much notice as possible. Where you cancel a removal or transport service, we reserve the right to apply a cancellation charge based on the notice period given and the work already undertaken, including administrative time and any non-refundable third-party costs. Details of standard cancellation charges, if applicable, will be set out in your quotation or booking confirmation.
For storage services, you may usually terminate the contract by giving written notice in accordance with the notice period specified in your storage agreement or invoice. If no specific notice period is stated, a minimum of one full billing period is required. Any prepaid storage fees are generally non-refundable, unless we agree otherwise at our discretion.
If you reduce or increase the scope of the Services or make other variations to your booking, we may adjust the charges accordingly. Significant changes, such as alterations to addresses, dates, access arrangements or volume of Goods, must be agreed in advance and may be treated as a new booking.
Cancellations and Variations by Storage Kingston
We may cancel or suspend the Services if:
You fail to make any payment when due.
You breach any material provision of these Terms and Conditions.
Performing the Services would breach applicable law or pose a serious risk to health and safety or property.
Events outside our reasonable control prevent us from performing the Services as originally agreed.
Where possible, we will give you reasonable notice of any cancellation or variation and offer alternative dates or arrangements. Our liability to you in such circumstances will be limited to refunding any prepaid charges for Services not yet provided, subject to the limitations set out in these Terms and Conditions.
Liability and Limitations
We will exercise reasonable care and skill in performing the Services. However, our liability to you for loss of or damage to Goods, or for delay or non-performance, is subject to the following limitations and exclusions.
We will not be liable for loss or damage arising from your failure to:
Properly pack, secure or protect Goods, unless we have agreed to carry out packing.
Provide accurate and complete information regarding the Goods, access or special requirements.
Comply with these Terms and Conditions, including the restrictions on prohibited Goods.
We are not liable for inherent defects, natural deterioration, or pre-existing damage to Goods, or for loss of or damage to items of high value or special nature, such as jewellery, antiques, artworks, collections, watches, precious metals, money, securities or documents, unless these have been specifically declared and agreed in writing prior to storage or transport.
We are not responsible for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or emotional distress, whether arising in contract, tort or otherwise. Our total liability for any claim arising out of or in connection with the Services will not exceed the lower of the replacement value of the Goods affected or the total charges actually paid by you for the specific Services giving rise to the claim, unless otherwise required by law.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
Insurance
It is your responsibility to ensure that your Goods are adequately insured for storage and transit. Unless explicitly stated in writing, our charges do not include insurance cover for loss of or damage to your Goods. You are strongly advised to maintain your own insurance or check whether your existing policy covers items while in storage or in transit.
Events Beyond Our Control
We will not be in breach of the Contract or otherwise liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include, but are not limited to, extreme weather, natural disasters, fire, flood, war, civil unrest, industrial disputes, acts of terrorism, road closures, traffic incidents, power failures or failure of third-party systems.
In such cases, we may suspend performance of the Services for the duration of the event or agree a suitable alternative arrangement with you. If the period of delay is substantial, either party may have the right to terminate the Contract on reasonable written notice, subject to payment for Services already provided.
Termination of Storage
On termination of your storage contract for any reason, you must remove all Goods from the storage facility by the termination date and pay all sums due to Storage Kingston. If you fail to remove your Goods, we may treat them as abandoned and, after giving any notice required by law, may sell, dispose of or otherwise deal with them at your cost. Proceeds of any sale may be applied to settle outstanding charges, with any surplus held for you, less reasonable costs.
Personal Data and Privacy
We collect and process personal data in order to provide our Services, manage your account, and comply with legal obligations. Your personal data will be handled in accordance with applicable data protection laws and our privacy practices. We may use your contact details to communicate with you about your booking, payments, access arrangements and service updates.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. You and Storage Kingston agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except that consumers residing elsewhere in the United Kingdom may have the benefit of any mandatory protections and local jurisdiction rights provided by their local laws.
General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by Storage Kingston in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary for the provision of the Services.
These Terms and Conditions, together with any quotation, booking confirmation or invoice issued by us, constitute the entire agreement between you and Storage Kingston in relation to the Services and supersede any previous understanding or arrangement. Any variation to these terms must be agreed in writing by an authorised representative of Storage Kingston.
